Privacy policy
This Privacy Policy describes how Richlabz IT Solutions Pvt Ltd (the “Shoppypark”,
“Website", "we", "us", or "our") collects, uses, and discloses your personal information
when you visit, use our services, or make a purchase from Shoppypark.com(the
"Website") or otherwise communicate with us regarding the Site (collectively, the
"Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user
of the Services, whether you are a customer, website visitor, or another individual
whose information we have collected pursuant to this Privacy Policy.
Please read this Privacy Policy carefully. By using and accessing any of the Services,
you agree to the collection, use, and disclosure of your information as described in this
Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access
any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time, including to reflect changes to our
practices or for other operational, legal, or regulatory reasons. We will post the revised
Privacy Policy on the Site, update the "Last updated" date and take any other steps
required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information about you from a variety of
sources, as set out below. The information that we collect and use varies depending on
how you interact with us.
In addition to the specific uses set out below, we may use information we collect about
you to communicate with you, provide or improve or improve the Services, comply with
any applicable legal obligations, enforce any applicable terms of service, and to protect
or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depends on how you interact
with our Site and use our Services. When we use the term "personal information", we
are referring to information that identifies, relates to, describes or can be associated
with you. The following sections describe the categories and specific types of personal
information we collect.
Information We Collect Directly from You
Information that you directly submit to us through our Services may include:
- Contact details including your name, address, phone number, and email.
- Order information including your name, billing address, shipping address,
payment confirmation, email address, and phone number.
- Account information including your username, password, security questions
and other information used for account security purposes.
- Customer support information including the information you choose to include
in communications with us, for example, when sending a message through the
Services.
Some features of the Services may require you to directly provide us with certain
information about yourself. You may elect not to provide this information, but doing so
may prevent you from using or accessing these features.
Information We Collect about Your Usage
We may also automatically collect certain information about your interaction with the
Services ("Usage Data"). To do this, we may use cookies, pixels and similar
technologies ("Cookies"). Usage Data may include information about how you access
and use our Site and your account, including device information, browser information,
information about your network connection, your IP address and other information regarding your interaction with the Services.
Information We Obtain from Third Parties
Finally, we may obtain information about you from third parties, including from vendors
and service providers who may collect information on our behalf, such as:
- Companies who support our Site and Services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account,
credit or debit card information, billing address) to process your payment in order
to fulfill your orders and provide you with products or services you have
requested, in order to perform our contract with you.
- When you visit our Site, open or click on emails we send you, or interact with our
Services or advertisements, we, or third parties we work with, may automatically
collect certain information using online tracking technologies such as pixels, web
beacons, software developer kits, third-party libraries, and cookies.
Any information we obtain from third parties will be treated in accordance with this
Privacy Policy. Also see the section below, Third Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services. We use your personal information to provide
you with the Services in order to perform our contract with you, including to
process your payments, fulfill your orders, to send notifications to you related to
your account, purchases, returns, exchanges or other transactions, to create,
maintain and otherwise manage your account, to arrange for shipping, facilitate
any returns and exchanges and other features and functionalities related to your
account.
- ● Marketing and Advertising We may use your personal information for
marketing and promotional purposes, such as to send marketing, advertising and
promotional communications by email, text message or postal mail, and to show
you advertisements for products or services. This may include using your
personal information to better tailor the Services and advertising on our Site and
other websites.
- ● Security and Fraud Prevention. We use your personal information to detect,
investigate or take action regarding possible fraudulent, illegal or malicious
activity. If you choose to use the Services and register an account, you are
responsible for keeping your account credentials safe. We highly recommend
that you do not share your username, password, or other access details with
anyone else. If you believe your account has been compromised, please contact
us immediately..
- Communicating with You and Service Improvement. We use your personal
information to provide you with customer support and improve our Services. This
is in our legitimate interests in order to be responsive to you, to provide effective
services to you, and to maintain our business relationship with you
How We Disclose Personal Information
contract fulfillment purposes, legitimate purposes and other
- With vendors or other third parties who perform services on our behalf (e.g., IT
management, payment processing, data analytics, customer support, cloud
storage, fulfillment and shipping).
- With business and marketing partners to provide services and advertise to you.
Our business and marketing partners will use your information in accordance
with their own privacy notices.
- When you direct, request us or otherwise consent to our disclosure of certain
information to third parties, such as to ship you products or through your use of
social media widgets or login integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate
interests to run a successful business.
- In connection with a business transaction such as a merger or bankruptcy, to
comply with any applicable legal obligations (including to respond to subpoenas,
search warrants and similar requests), to enforce any applicable terms of service,
and to protect or defend the Services, our rights, and the rights of our users or
others.
We disclose the following categories of personal information and sensitive personal
information about users for the purposes set out above in "How we Collect and Use
your Personal Information" and "How we Disclose Personal Information":
Category
- Identifiers such as basic
contact details and certain
order and account information
- Commercial information such
as order information, shopping
information and customer
support information
- Internet or other similar
network activity, such as
Usage Data
- Geolocation data such as
locations determined by an IP
address or other technical
measures
Categories of Recipients
- Vendors and third parties who perform
services on our behalf (such as Internet
service providers, payment processors,
fulfillment partners, customer support
partners and data analytics providers)
- Business and marketing partners
- Affiliates
We do not use or disclose sensitive personal information without your consent or for the
purposes of inferring characteristics about you.
Third Party Websites and Links
Our Site may provide links to websites or other online platforms operated by third
parties. If you follow links to sites not affiliated or controlled by us, you should review
their privacy and security policies and other terms and conditions. We do not guarantee
and are not responsible for the privacy or security of such sites, including the accuracy,
completeness, or reliability of information found on these sites. Information you provide
on public or semi-public venues, including information you share on third-party social
networking platforms may also be viewable by other users of the Services and/or users
of those third-party platforms without limitation as to its use by us or by a third party. Our
inclusion of such links does not, by itself, imply any endorsement of the content on such
platforms or of their owners or operators, except as disclosed on the Services.
Children's Data
The Services are not intended to be used by children, and we do not knowingly collect
any personal information about children. If you are the parent or guardian of a child who
has provided us with their personal information, you may contact us using the contact
details set out below to request that it be deleted.
As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we
“share” or “sell” (as those terms are defined in applicable law) personal information of
individuals under 16 years of age.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot
guarantee “perfect security.” In addition, any information you send to us may not be
secure while in transit. We recommend that you do not use insecure channels to
communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as
whether we need the information to maintain your account, to provide the Services,
comply with legal obligations, resolve disputes or enforce other applicable contracts and
policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in
relation to your personal information. However, these rights are not absolute, may apply
only in certain circumstances and, in certain cases, we may decline your request as
permitted by law.
- Right to Access / Know: You may have a right to request access to personal
information that we hold about you, including details relating to the ways in which
we use and share your information.
- Right to Delete: You may have a right to request that we delete personal
information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate
personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal
information we hold about you and to request that we transfer it to a third party, in
certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict
our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal
information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process
your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional
emails, and you may opt out of receiving these at any time by using the
unsubscribe option displayed in our emails to you. If you opt out, we may still
send you non-promotional emails, such as those about your account or orders
that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us
using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to
collect information from you to verify your identity, such as your email address or
account information, before providing a substantive response to the request. In
accordance with applicable laws, you may designate an authorized agent to make
requests on your behalf to exercise your rights. Before accepting such a request from
an agent, we will require that the agent provide proof you have authorized them to act
on your behalf, and we may need you to verify your identity directly with us. We will
respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact
us using the contact details provided below. If you are not satisfied with our response to
your complaint, depending on where you live you may have the right to appeal our
decision by contacting us using the contact details set out below, or lodge your
complaint with your local data protection authority.
International Users
Please note that we may transfer, store and process your personal information outside
the country you live in. Your personal information is also processed by staff and third
party service providers and partners in these countries.
If we transfer your personal information out of Europe, we will rely on recognized
transfer mechanisms like the European Commission's Standard Contractual Clauses, or
any equivalent contracts issued by the relevant competent authority of the UK, as
relevant, unless the data transfer is to a country that has been determined to provide an
adequate level of protection.
Contact
Should you have any questions about our privacy practices or this Privacy Policy, or if
you would like to exercise any of the rights available to you, please call or email us at
email: Info@shoppypark.com
Phone: 8555952791