At Shoppypark we provide shipping to all our customers that includes Perfect Quality Control, inspection, fast & on-time delivery, top quality packaging, insurance for the package, and timely communication at each stage of shipping. We will generally procure and ship the items within the 3-4 Business Days. Business Days exclude public holidays and Sundays. Once you have bought a product at our site, we take care of everything so you need not to worry about anything.
Each order we receive will be processed within prescribed SLA , and you will be notified through mail at every step of the way- i.e.- when the order is placed, processed, shipped, and delivered. If any issue you are facing just contact our customer support and we will resolve your problem right there.
We have partnered with most of the top courier and logistics partners to assure that you receive your order on time and safely with full courtesy and attention.
1.What is the difference between shipping and delivery?
Shipping refers to packing and dispatching of your order. You will find a shipping timeline on the products displayed on our site (E.g. Dispatched within 5 days). This refers to the number of working days it will take to dispatch the product from our end. The delivery may take 1-3 days more than dispatch date depending on the address specified for the order.
2. How do I Track the Status of my Order?
Go to My Account Section, Click on Track Order to get the Status of your Order.
3. What are the Delivery Charges?
We will collect delivery charge if the order value is less than Rs 500. While, orders of Rs 500 or above are delivered free.
4.What is the estimated delivery time?
We will generally procure and ship the items within the 3-4 Business Days. Business Days exclude public holidays and Sundays. The Product is Definitely dispatched before the SLA mentioned on the site and delivery timeframe will be two more greater than SLA Is estimated. Actual delivery time depends upon availability of the product address where the order needs to be delivered and courier issues and other circumstances that might affect delivery. You can rest assured and if you have any problem You can cancel your order due to shipment delay by contacting us at Customer Support.
5. What is your delivery policy?
An estimated delivery date will be provided after your order is placed. These dates vary due to carrier shipping practices, delivery location and the items you order. Products may be delivered in separate shipments.
6. Why is the shipment not offered to my area?
Please enter your pin code whether you Choose for COD or Prepaid to know whether the product can be delivered to your location or not. Sometimes we will prefer not to ship to certain locations. This is entirely based on serviceability of your location.
7. Can I purchase multiple items at the same time but have them shipped separately?
Unfortunately, no. That said, we might ship your items separately based on availability, or if they're coming from multiple suppliers. If you don't want all your items at the same time, we suggest putting in separate orders.
8. What happens if my item arrived and it was defective?
We apologize for that inconvenience. And don't worry: If you're returning a defective item, we'll refund your shipping charges otherwise, we can replace another product based on customer needs and preferences.
9. What are my delivery options?
You can have your items delivered to your home, office or else through shipping partners.
10. Why is the COD option not offered in my location?
Availability of COD depends on the ability of our courier partner servicing your location to accept cash as payment at the time of delivery. Our courier partners have limits on the cash amount payable on delivery depending on the destination and your order value might have exceeded this limit. Please enter your pin code on the product page to check if COD is available in your location.
11. I need to return an item, how do I arrange for a pick-up?
Returns are easy. Contact Us to initiate a return. You will receive a call explaining the process, once you have initiated a return. Wherever possible RTGS/NEFT Transfer will facilitate the pick-up of the item. In case, the pick-up cannot be arranged, you can return the item through a third-party courier service. Return fees are borne by the Seller.
12. Why does the estimated delivery time vary for each seller?
You have probably noticed varying estimated delivery times for sellers of the product you are interested in. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's time-to-deliver in your location.
Please enter your default pin code on the product page (you don't have to enter it every single time) to know more accurate delivery times on the product page itself.
Note: Shoppypark dosenot deliver items internationally.